Returns on retail items will be given store credit only, no cash refunds. Gift cards are not redeemable for cash and cannot be returned. All sales are final and are not available for later adjustments.
To best serve our clients and our staff, we require a minimum 24-hour notice via telephone to cancel or change any appointment. Cancellations on short notice prohibit other clients from being able to fill that slot. To ensure our cancellation policy is upheld, we require a credit card to book any appointment. Cancellations made with less than a 24-hour notice may be subject to a charge of 50% of the booked appointment value. We thank you in advance for respecting our policy.
Cash payments are welcomed. We accept all major credit cards. Payment in full is expected at the conclusion of your service at Bristle & Strand Salon and Drybar, unless otherwise arranged with your stylist.
We run a very tight schedule to maximize the availability of our stylist for our clients. So keeping to an appointment is very important to us. We also understand that life gets in the way, and if you are running a little behind schedule, please contact the salon directly and let our front desk person know so your stylist can plan accordingly. We also value your time and we schedule enough time to complete your service with professionalism and excellence. However, sometimes a service may take a little longer due to unforeseen complexities. If we are running a little behind, we will make sure to contact you in advanced, or ensure we do not inconvenience your schedule. We appreciate your flexibility.
At Bristle and Strand Salon and Dry Bar, we take our covid precautions very seriously. All of our stylists work at a safe 6-foot distance. We use hospital grade disinfectant on all of our implements and hard surfaces and Microban on all of our common soft surfaces. Our staff and guests are required to wear a mask at all times and apply 60% alcohol hand sanitizer or use frequent hand washing when available. Our goal is to keep our guests and staff safe and healthy during these unprecedented times.